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Frequently Asked Questions at Heron Pointe Apartments & Townhomes

Yes! We are committed to exceptional service. Not only do we have professional on-site maintenance, we offer 3-hour Service Response during normal business hours and emergency service 24/7/365

We are always happy to help! You Can Request Maintenance Service From The Convenience Of Your Own Home, Via Our Resident Portal! You May Chose To Be Present When Maintenance Arrives And Give A Preferred Time, Or You May Give Permission For Us To Enter With Your Absence. *Tip: Download The Resident Portal App For Even More Convenience

Our Residents Are Our #1 Priority. We Strive To Respond To All Service Requests Within 3 Hours To Ensure Your Home Is Maintained To Your Satisfaction. Non Emergency Service Requests Are Handled During Regular Business Hours.

Yes, parking is available onsite for our visitors and residents. Visitors to our office can use the designated "office parking" spaces near the rental center while conducting business in our office. Resident parking include uncovered, reserved parking spots for only $15 a month in addition to an included private garage.

We offer washer and dryer hook-ups in 2 and 3 bedroom floorplans.

We are proud to call Heron Pointe pet friendly! Our monthly pet rent is $25 per pet (up to 2 pets), after a $250 pet deposit. In addition, a 40 lb. pet weight limit applies. Click here to learn more about our pet policies and see our restricted breeds of dogs.

You can submit your application anytime online or stop by during regular office hours to submit an application in person.

We Strive To Process All Applications In A Timely Manner. To Help Us Be As Efficient As Possible, Please Submit All Required Documents At The Time Of Your Application. If It's Been Longer Than 7 Days Since You Submitted Your Application, Please Call The Office And We'd Be Happy To Check On The Status Of Your Application For You! Our Processing Administration and Document Fee is $45 per applicant and a Lease Initiation Fee $100; both are due at the time you submit your application.

We Make It Easy For You To Pay Your Rent. Simply Create A Login To Your Resident Services Portal Where You Can Pay By Electronic Check, Credit Or Debit Card. You Can Even Pay Your Rent On Your Own Schedule By Taking Advantage Of Our Flexible Payment Options At GetFlex.Com.

We Are Excited For You To Call Heron Pointe Apartments and Townhomes Home! Move-In Expenses Include Your 1st Month's Rent, and Security Deposit. If You Have a Pet, Applicable Pet Fees and Deposits Will Also Be Due Upon Move-In. Wasatch Has Partnered with Jetty to Meet Your Deposit Requirements with a One-time Payment. Learn More

YesYour Rent Payment Includes Your Monthly Rent Plus Any Additional Bundle Services You Signed Up For At The Time Of Your Lease. We Do Not Include Utility Services Such As Water Or Electricity In Your Rental Rate. Rent Is Due On The 1st Of Every Month. Never Stress About Making A Payment By Setting Up Automatic Electronic Payments Through Our Resident Portal!

Students living at Heron Pointe attend Malloch Elementary, Northwest Learning Center, Tenaya Middle School and Bullard High School. For more information about schools in our neighborhood visit Fresno Unified School District. We are also conveniently located near California State University Fresno, Fresno City College

To Uphold Fair Policies, We Use The Same Rental Criteria For All Applicants Which Includes A Credit Check, Residential Verification, And Employment Verification. Combined Income For The Apartment Must Also Reach At Least 3x Total Rent.

We make touring easy, with online tour scheduler, offering virtual and self-guided tours. Please be prepared to show Government Issued Photo ID to tour our community.

Build Your Credit By Paying Your Monthly Rent On Time! $8.95 For A Single Member, Or Bundle And Save With Two Or More Members For $14.95. Learn More At RentPlus.Com.

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